Harbourside Health Centre

St David’s Medical Centre

Access Standards

A new set of standards were announced by the Minister of Health and Social Services in march 2019 that are aimed to raise and improve level of service for patients ... [continue] Access Standards

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Carers

Click Icons for Information and Help. Inform the Practice that You are a Carer

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling ... [continue] Complaints

Feedback & Compliments

    We welcome and appreciate any views or suggestions you may have regarding any aspect of our service, including our website. Please let us know about your experiences, both ... [continue] Feedback & Compliments

New patients *Health check *Appointment or Advice Requesting *

All newly registered patients must attend a new patient check to discuss their health care requirements with the Health Care Assistant who will also check your height, weight, and blood ... [continue] New patients *Health check *Appointment or Advice Requesting *

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Practice Policies

Confidentiality & Medical Records The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:   ... [continue] Practice Policies

Text message reminders

You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service please fill out ... [continue] Text message reminders

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour