A new set of standards were announced by the Minister of Health and Social Services in march 2019 that are aimed to raise and improve level of service for patients in Wales from their GP practices.
These standards are:
Our patients will receive a prompt response when contacting our practice via the telephone.
Our practice will have the appropriate telephony systems in place to support our patient needs, avoiding the need to call back multiple times and we will check that all calls will be handled this way.
Our patients will receive bilingual (Welsh and English) information on local and emergency services when contacting the surgery.
Patients can use a range of options to contact the surgery and to make an appointment i.e. My health online, post, telephone or email.
Patients are able to email the practice to request non-urgent consultations or call back – email to the following address – firstname.lastname@example.org
Patients are able to access information on how to get help and advice
Patients are able to receive the right care at the right time in a joined up way based on their needs and the practice understands the needs of our patients and we use this information to anticipate the demand of our services.
If you require a consultation with one of the doctor’s, urgent or routine please contact the surgery on 01792 481456 or you may use the ask my GP service that is available online.